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It also explains how information can be shared with partners that have been checked out to help with verification, stopping fraud, and encouraging responsible gaming, as required by law in New Zealand. This part spells out your rights to see, change, or delete data, as well as the safety measures used to keep your account and NZ$ safe.
When you sign up for an account at Captain Spins Casino, we only ask for the information we need to make your profile, keep your access safe, and provide our services.
Few people, including authorised staff and trusted service providers who help us run the platform, are able to access this data because of strict privacy rules. Real-time Know Your Customer (KYC) checks make sure that you own the account, are the right age, and are eligible for the service. This keeps your transactions safe from fraud. During KYC, your personal information and documents are handled safely and are only used for checking, following the rules, and keepingyour account safe.
When you sign up for an account, we ask for basic information about who you are and how to reach you so we can set up your profile, send you important account messages, and keep your login safe. We also use some data points to get rid of duplicate accounts, stop abuse, and take other responsible gaming measures when needed.
We may ask for proof of identity before your first withdrawal, after seeing strange activity in your account, or when the total amount of money you've taken out hits a certain level, like 500 NZ$. While cutting down on delays for real players, this helps us keep the platform safe and legal.
Document handling rules are in place to protect your privacy. We need clear, complete pictures so that the verification process can go quickly. In some cases, we may also need to see proof that certain information on your profile matches your documents, such as your full name and, if necessary, your New Zealand. A new upload may be asked for if any data is missing or not clear so that wrong decisions are not made. It is important to note that all verification uploads are sent through secure channels and stored in a way that protects sensitive personal data. Data is only kept for as long as it is needed to meet legal requirements, stop fraud, handle disputes, and do audits. After that, it is deleted or made anonymous, if possible.
Your information is processed so that we can send you relevant offers, make sure they work with your account, and show you the right promotional content on our website and in our emails. We only use the information we need to run each promotion correctly. If needed, we may also use certain information to make sure you are eligible, stop abuse, and make sure that bonus funds and winnings are handled in a way that follows the rules and standards for responsible gaming.
Your account and contact information can be used to sign you up for promotions, confirm your bonuses, and send you important updates, like when the terms or expiration dates of your bonuses change.
Data from transactions and game play can be used to figure out how to credit bonuses and track wagering progress. For instance, if you claim a NZ$100 deposit bonus, we use the confirmation of the deposit, the time stamp, and the game contribution data to keep track of when the wagering is complete and when any winnings can be withdrawn.
Device and usage data helps us show promotions correctly, keep things safe, and stop fraudulent claims, like trying to get bonuses more than once from the same device or seeing strange patterns that could mean automation. You may need to provide verification information to make sure you are eligible for certain deals or higher-value rewards. We might need to do extra checks to make sure the bonus goes to the rightful account holder and doesn't break any internal rules if a promotion has a prize pool of up to NZ$2000 or a cashback credit of NZ$50.
Captain Spins may use your home country (New Zealand) or nationality (New Zealand) to apply location-based restrictions or legal requirements based on the offer. It makes sure that ads only show up where they're allowed and that the rules for participation are always followed.
Personal information can also be used to:
In your account's communication settings or by clicking the "unsubscribe" link in marketing emails, you can choose not to receive promotional messages. Service messages about claimed bonuses may still be sent when needed to run the offer. For example, you may get a message confirming that you have a NZ$100 bonus credit or telling you about an important change to a promotion you signed up for.
Captain Spins Casino accepts a number of reputable forms of payment and takes strict steps to protect your transaction data from the moment you make a deposit or withdrawal. Payments are sent over encrypted connections, and sensitive fields are handled according to secure processing standards that are meant to keep card or account information safe. Only to complete payments, stop fraud, and meet legal and accounting obligations is transaction data used. Controls are in place to help make sure that your information is kept private, correct, and available. Only authorised teams and service providers who have been checked out can see records about payments.
When you add money to your account or ask for a withdrawal, Captain Spins Casino tries to store as little sensitive information as possible and protects payment information both while it's being sent and while it's being stored. When it's possible, payment credentials are tokenised or handled directly by payment partners, so casinos don't keep full records of them. Secure encrypted connections are used to send payment instructions and confirmation data. Only people who are allowed to, based on their role and the needs of the business, can access transaction records.
Fraud monitoring: Transactions may be looked over to find fishy behaviour, strange deposit patterns, or accounts that have been hacked. Safekeeping—operational records are kept in a way that keeps them from being accessed or changed by people who aren't supposed to. More checks may be done before a withdrawal of 500 NZ$ or more is processed for your safety. This is especially true if the activity doesn't seem to fit with how your account normally works. It is the goal of these checks to stop unauthorised payouts and lower the risk of chargebacks.
Limited transaction data may be shared by Captain Spins Casino with payment processors, banks, and compliance partners in order to process deposits and withdrawals, handle disputes, and meet its anti-fraud obligations. Partners are expected to take the right steps to protect the data they share, and it will only be shared in ways that are needed for the service. In order to keep payouts safe, Captain Spins Casino may ask that withdrawals be sent to the same method of payment that was used for deposits, as long as that method is supported by the casino. This is done by logging transactions and keeping an eye on them. Payment instrument identifiers (partial) are used to match a payout method and handle disputes. Device and session data are stored securely and masked when needed. This is done to prevent fraud and keep accounts safe.
Before approving a withdrawal request like "withdraw $300," extra security checks may be made if your payment information changes. When Captain Spins Casino handles withdrawals, they pay special attention to keeping players safe and making sure the transactions are honest. Before giving out any payouts, the casino may do payout checks to make sure the account is owned by the right person, the chosen payment method works, and the funds being withdrawn are real and belong to the right person. Always use a payment method that is registered in your name and keep your account information up to date to make cashouts go smoothly. Requests are dealt with according to the company's security rules, any laws that apply, and any New Zealand responsible gaming protections that may be in place.
When you ask for a withdrawal, it may be checked by both computers and real people. Fraud, chargebacks, and unauthorised use can be avoided with these checks. When you ask for a bigger amount, like $500 NZ$, or change your withdrawal information, Captain Spins Casino may ask for more proof before approving your withdrawal. When you get paid, the bank may check that your identity and age match the information in your account. The payment method has been used correctly and belongs to you. Making sure that bonus wagering requirements are met when bonus money is involved. Keeping an eye out for strange patterns, like multiple quick cashout attempts, like making several requests for 100 NZ$ each.
If a payout check is triggered, you may be asked to provide documents or complete an additional step (for example, a verification prompt inside your account). Until the check is completed, the withdrawal may remain pending or be paused for safety reasons.
If your account information is incomplete or inconsistent. If the withdrawal method does not match the method used for deposits, such as depositing 50 NZ$ with one method and requesting a payout to a different one without verification. If the casino detects a risk event that requires confirmation before releasing funds.
At Captain Spins Casino, for safety reasons, they may return some amounts to the method of deposit if that's what happened. They will then use an approved method to pay out any remaining balance. This helps keep players and the casino from having to deal with payment problems. Note: If you want to withdraw winnings from promotional play, the casino may check that the wagering requirements are met before approving the payout.
Captain Spins Casino offers tools to help you stay in control while you play. Your deposit, loss, and bet limits can be set, and you can also use session controls or stop playing. These settings are meant to lower the risk of harm and encourage healthier ways of playing. If you have the right tools in your account, you can set limits to a certain amount, like 100 NZ$ per day for deposits and 200 NZ$ per week for withdrawals. Some changes may happen right away, while increases may be put on hold for a while to protect players. You can only add a certain amount to your account each day, for example $100. Loss limits—limit the biggest net loss that can happen (for example, $2,000 a week). Limits on bets—a maximum amount of money that can be bet each month,” for example. Set limits on how long you can play in each session. Stop access for a set amount of time or longer with time-out and self-exclusion. If there are signs of risk or because of regulations in New Zealand, Captain Spins Casino may add extra protections. These can include limits that must be followed or extra checks that must be done before withdrawals are made.
Cookies and other tracking technologies are used by Captain Spins Casino to keep the site running smoothly, keep your accounts safe, and make your sessions shorter and more relevant. So you can find games and deals that interest you, these tools help remember important settings, keep your logins safe, and support responsible marketing. You keep the power. You can always change your cookie settings in your browser or, if one is available, by clicking on the cookie banner on the site. What you see on the site may change based on your choices, but you can still get to the main game and cashier. You can store cookies on your device, which are small text files. Chips, SDKs, and server-side logs are some other ways Captain Spins Casino might find out how people use its website and apps. This helps make sure stable performance, track marketing results, and customise content without giving out your personal financial information. These are cookies that are strictly necessary to do basic things like logging in to your account, stopping fraud, and keeping your session stable.
Cookies that remember choices, like language, display settings, and consent settings, are called preference cookies. Cookies for analytics help us figure out which games and pages work well and where users are having trouble. Cookie marketing helps make ads more relevant and stops partners from showing the same ads over and over again. The type of device, its IP-based location (for example, to enforce restrictions based on New Zealand), browser information, and interaction events like page views and clicks are some of the tracking data that is automatically collected. Cookies that aren't necessary are only used when you give your permission. Keep in mind that marketing preferences don't change how fair games are or how safe your balance is. The history of your deposits and withdrawals, as well as transaction values like "deposit $50" or "withdraw $500," are all handled by safe payment and compliance systems, not by advertising cookies.
When you play certain types of games, how often you log in, and which promotions you've already used can all be used to make personalised casino offers. This can include customised bonuses, reload deals, or bundles of free spins. For example, players who are eligible could see a bonus of up to NZ$200. Before you choose to participate, the promotion terms will always list who is eligible, the limits, and the wagering requirements. You can limit marketing cookies and change your communication preferences if you don't want to get personalised offers. Remember that if you disable marketing and analytics cookies, we might not be able to match ads to your interests as well, and you might see more general ads instead.
One or more of the following options can help you manage your cookie choices:
However, we do take into account how mobile operating systems handle permissions, identifiers, and background activity. We only let people who are only using their phones see the information they need to make sure the app or mobile web works right. This includes your account information, game history, and payment information. Settings on your phone can also affect your privacy. You can control tracking, location access, and notifications on both iOS and Android. If you play on a phone or tablet that other people have, Captain Spins Casino recommends that you use these controls to personalise what your device shares.
In order to keep your session stable, protect your account, and make the site run better, we may process some technical and usage data on iOS and Android. This could include the type of device, the operating system version, the language settings, the IP address, the approximate region, the time zone, information about the browser or WebView, and information about how the app or site was used, such as the length of the session and crash logs. To play casino games, we don't need to see your contacts, photos, or microphone. Any feature that asks for extra permissions should be directly linked to a function you choose to use, like scanning your face to prove who you are or getting push notifications.
Notifications: This permission lets your phone send you alerts that you choose to receive, like security messages, bonus reminders, or status updates. Camera: This is only used if you choose to upload proof of identity or scan a QR code to log in or pay. Files and Storage: This is where you can attach files from your device, like proof of identity or address. Location: This isn't usually needed, and when it is, it's only used for rough checks to make sure compliance and stop fraud. Tip: If you are playing while travelling or from New Zealand, you can stop background sharing by setting location access to "While Using" (if that option is available). This won't change how you play normally.
Tracking and identifying mobile ads: Depending on how your iOS or Android device is set up, it may give you an advertising identifier. Captain Spins Casino may use this and similar technologies (like cookies, SDK tags, and pixels) to track how well campaigns are doing, stop abuse, and customise content where it's legal to do so. The privacy settings on your device can stop this. If you want to change your privacy settings on iOS, go to Settings > Privacy > Tracking and turn off "Allow Apps to Request to Track." You can also change these settings for each app separately. You can pick "Never," "Ask Next Time," or "While Using" by going to Settings > Privacy > Location Services. Click on Settings and then Notifications in the browser or app you use for Captain Spins Casino. You can then choose whether to receive alerts.
To change your Android privacy settings, go to Settings > Privacy > Permission manager. From there, you can change the permissions for Camera, Files, Location, and Notifications. To reset or limit the advertising ID, go to Settings > Privacy > Ads (or Google > Ads on a laptop or desktop computer). To fine-tune access, go to Settings > Apps > Your Browser or App > Permissions. Safety for mobile deposits and withdrawals: If you want to deposit NZ$100 or withdraw NZ$, the steps may be taken by safe payment partners and in safe sessions. Use screen lock and log out after play to keep your information safe. Don't save payment information on shared devices.
Sharing a phone or tablet with someone else? Clear your browser's cache and cookies every time you use it, and turn off autofill for passwords and payment fields if you use a shared device. Your balance, transaction history, or personal information linked to your account won't be accessed by accident. Important information and push notifications: Notifications can show up on your lock screen. Messages won't show other people nearby your account activity if you set notifications to "Deliver Quietly" or hide previews.
They make sure that personal information and account activity are kept safe. From the time you log in to the time you log out, security controls are in place. This lowers the chance of someone getting in without permission and keeps communications private. Captain Spins uses encryption, secure session handling, controlled access to internal systems, and constant monitoring for strange patterns to keep account information safe. These steps are meant to keep your personal information and transactions safe, like when you deposit $100 or take out $500. When you send data from your device to Captain Spins, it is encrypted and sent over secure connections, which is standard practice in the industry. This helps keep sensitive data like login information, verification information, and payment information from being stolen while it's being sent.
With secure cookies and session timeouts, along with encrypted traffic, it is less likely that someone else will be able to use an active session again, especially on shared devices or public networks. You can do things like use a strong, unique password, don't save passwords on devices that other people use, and make sure you are always on the official Captain Spins domain before entering your credentials. Note about payment information: Captain Spins uses payment providers and their secure processing environments when it makes sense to do so. This keeps card or bank information from getting out of the casino's systems. Using encryption helps keep data safe while it's being sent. Risks of account theft are lower when sessions are protected. People who are allowed to see sensitive information are limited by controlled internal access.
To stop fraud, Captain Spins uses monitoring and verification checks that can spot odd behaviour like trying to log in over and over again but failing, changing devices or locations in ways that aren't normal, and making transactions in ways that aren't typical of normal use. If something seems fishy, safety measures might include extra verification steps, temporary limits, or requests to check important information again before processing a withdrawal like 500 NZ$. These protections also help with the responsible management of chargeback risk and attempted identity theft. If you see activity that doesn't seem right, you should change your password right away and contact support so that the account can be locked and the activity can be looked into.
This policy tells you how we collect, use, share, and keep your personal information safe when you use our website and services. When you make an account, use the platform, or talk to us, you agree to the terms and conditions spelled out in this Policy. Personal information is processed so that we can provide gaming services, follow the law (which includes taking steps to make sure users are who they say they are and stop fraud), and make the user experience better. When we need to, we rely on your consent, which you can take away at any time without changing how we legally processed your information before.
includes the full name, date of birth, username, password, email address, and phone number you give us for your account. Name and address proof, a selfie or liveness check (if needed), and information about where the money or wealth comes from are all examples of Know Your Customer (KYC) data. Records of deposits and withdrawals, transaction IDs, wallet identifiers, and some payment instrument details are all examples of payment data. Payment providers handle most of this data. Text messages, emails, chat logs, and details about the complaint are all types of support communications. Things like IP address, browser type, operating system, and device identifiers are examples of automatically collected information. Log and usage information, including pages viewed, session length, clicks, errors, and referring URLs. Approximate location data derived from IP address for legal reasons and to stop fraud.
making and managing accounts, managing gameplay, deposits and withdrawals, and bonuses and loyalty programmes. Compliance: proving your age and identity, running AML/CTF checks, looking for sanctions, controlling responsible gaming, and filing with the government. Security and preventing fraud: look for unauthorised access, account takeover, collusion, bonus abuse, and transactions that don't seem right. Customer service: answer questions, settle disagreements, and handle chargebacks. Analytics can help you understand performance, fix problems, and make your product easier to use. Remember that you can always choose not to receive marketing messages if the law allows it and if you agree to them.
processing that is needed to give you the services you've asked for. Legal obligations, such as KYC/AML, tax, accounting, and government rules. Protecting against fraud, keeping the platform safe, making the service better, and doing some direct marketing (when allowed by law) are all legitimate interests. Consent: features that aren't required and some marketing messages; consent can be taken away.
We use cookies and other similar technologies to run the site, remember your preferences, and figure out how it's being used. You can change the settings for cookies in your browser or on your device. Turning off some cookies may affect how the site works. Not optional: security, session management, and authentication. Language and preference storage is a function. Analytics: putting together a lot of data to make things work better. Marketing: Check how well your campaigns are working when you can.
We will only give third parties your personal information if we have to in order to provide services, comply with the law, or protect our users and platform. Payment service providers and banks for handling transactions and checking for fraud. There are partners for compliance checks that do identity verification and AML screening. game providers to make gameplay and other technical tasks possible. data analysis and IT companies that offer hosting, monitoring, customer service tools, and security services. Regulators and authorities when the law or a legal request says they have to. with the right safeguards in place for business transactions like mergers, acquisitions, and reorganisations.
We use protections like contractual guarantees and security measures when needed to make sure there is a good level of safety.
We only keep personal information for as long as it takes to do the things spelled out in this Policy and to meet legal and regulatory requirements. When we don't need to keep a record of something anymore, we securely delete it or make it anonymous. This is done to meet regulatory compliance and audit requirements as well as for accounting, handling disputes, and preventing fraud.
To keep personal information safe, we use administrative, technical, and physical safeguards such as access controls, monitoring, encryption when needed, and secure development practices. There is no 100% safe way to send or store information; it is up to you to keep your login information secret.
Seek access to and a copy of your personal data, depending on the law that applies to you. Repair data that is wrong or missing. Delete data when the law lets you. Limit or refuse certain processing. the ability to move the data you provided, if that's possible. You can withdraw your consent for processing based on consent at any time. You can change your marketing preferences in your account settings or by clicking the "unsubscribe" link in marketing emails.
Our services are only for people who are old enough to legally gamble in their own country. We may use tools to check and keep an eye on people's ages, and if we think someone is using our service without permission, we may limit their access or close their account.
Our website may have links to services and sites run by other people. Their privacy practices are based on their own rules; we are not in charge of what they say or how they handle personal information.
We may make changes to this Privacy Policy to reflect changes in the law, technology, or the way we do things. When updates are posted on the website, they become effective. If more notice is needed, we will give it.
To make a privacy request or ask a question, you can get in touch with Captain Spins Casino support through the website's available channels and give enough information to prove who you are.
Your full credit card number or banking login information is not saved by us. We only keep track of the transaction information we need for accounting, fraud prevention, and chargebacks. Deposits are processed through encrypted connections and approved payment providers. Don't use public Wi-Fi when depositing, and only use your own payment method. Also, make sure that your device's passcode or biometrics is turned on.
Only the information needed to run the service is shared with payment processors (so they can send money), partners for identity and fraud screening (so they can do KYC), and service providers (so they can help us run the site and send account messages). Your information is not sold. You may be asked to show proof of your identity, address, and payment ownership if you request a withdrawal or bonus. If needed, we may share the results of the validation process (not your full documents) with our compliance partners.
We might ask for a picture ID, proof of address, and proof that you own the payment method (like a picture of your card with the middle numbers hidden, a screenshot from your e-wallet, or a bank statement with private information hidden). Uploading files is done through secure channels, they are stored in a way that only certain people can access them, and they are kept for as long as rules for regulation, handling disputes, and fighting fraud require. To get approval faster, make sure that your information matches your account profile and that the documents are clear, up-to-date, and have not been changed.
We use signals from the device, network, and account, like IP, device ID, cookies, and transaction patterns, to make sure bonuses are given fairly and stop people from abusing them. For each person or household, this helps us enforce rules about who can get bonuses, how much they can be wagered, and controls for responsible gaming. We may stop bonuses, change limits, or hold withdrawals until the review is over if our checks show linked accounts or strange activity. Problems can be lessened by playing on your own devices, using the same payment methods, and making sure your profile information is correct.
Players need to look into the laws in New Zealand. It is against the rules of our licence and the country where we operate that we offer our services. Registration, deposits, and gameplay may be blocked if New Zealand is restricted. We may also ask for proof of residence and New Zealand. With the same security controls as on a desktop computer, you can log in through a browser on your phone. Utilise a strong password, turn on two-factor authentication (2FA) if it's available, log off of shared devices, and notify support right away if you think your account has been hacked so we can protect it and look into it.
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